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What Governs Your Account on rbazzi

Using rbazzi — including depositing through bKash, Nagad, or Rocket — means you agree to the conditions set out here. Access and eligibility depend entirely on your local law and the regions we are able to serve.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet rulesUser rights and data handlingContact path for legal requests
rbazzi What Governs Your Account on rbazzi
DATA AND ACCOUNT SECURITY

How rbazzi Handles Your Account Data

We collect only the data needed to run your account — your registered contact, payment method details such as your linked bKash or Nagad number, and transaction history. Data is held for as long as your account is active and for a retention period after closure required by our operating conditions. You can request a copy of your data or ask for corrections by contacting us through the email channel. We do not sell account data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Account access is protected by OTP verification sent to your registered mobile number. We never ask for your full bKash PIN or Nagad PIN through any support channel.

Data Retention

Transaction records linked to your Rocket, bKash, or Nagad payments are retained in line with our standard account closure and audit period. Request removal after the retention window closes.

Request and Correction Rights

You have the right to request access to, correction of, or deletion of your account data. Submit the request through our email channel with your account ID and the specific action needed.

LEGAL CONTACT PATHS

How to Reach Us for Legal Matters

If you have a specific legal question — about your account eligibility, a payment dispute involving bKash or Nagad, or a data request — our support team handles these through dedicated channels. Raise the matter through the channel that matches the urgency and nature of your query so it reaches the right team.

Live Chat Support Open the chat widget from any page on rbazzi. For legal or account eligibility queries, start by stating your account ID and the specific concern. Response times vary by queue.
Email for Formal Requests Send formal legal or data requests to our support email address. Include your registered account contact and a clear description of the issue. We acknowledge within one working day.
Account Help Centre Your account dashboard contains a help section where you can raise disputes related to Rocket, Nagad, or bKash transactions. Document the payment reference before submitting.

Common Legal Questions About Your Account

The questions below cover what we hear most from accounts in Bangladesh around eligibility, payment disputes, data rights, and what happens when terms change. If your question is not here, the support channels above are the right next step.

We cannot give you a legal opinion. Whether using rbazzi is permitted depends on your local law and eligible region. You are responsible for checking that before opening or continuing to use an account.

Payment details linked to your account are retained for the standard audit period after closure, then removed. You can request confirmation of deletion through our email support channel after that period.

Raise the dispute through the Account Help Centre on your dashboard. Include the Rocket transaction reference, the amount, and the date. Our team reviews payment logs and responds to your registered contact.

Yes. Send a data access request to our support email with your account ID. We will compile and send the relevant records within a reasonable period as set by our data handling policy.

If you do not accept updated terms, stop using your account and contact support to initiate account closure. Continued use of your wallet or any deposit through bKash, Nagad, or Rocket after notification counts as acceptance.

Contact us immediately through live chat and then follow up by email. We can freeze account activity while we investigate. Change your registered mobile number OTP access through your account settings first if you still have access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.